In January 2020, telehealth companies were proceeding with a long, slow slog toward sustainability. Four months later, Covid-19 had changed the world and Americans’ reliance on digital medicine.
Almost overnight, the specialty I’ve worked in for nearly a decade took center stage, going from a growing niche business to one with skyrocketing utilization rates. The pandemic also altered the geography of care, shifting it from doctors’ offices and hospital clinics to individuals’ homes.