When AI takes a human touch: How a team effort to improve patient care in hospitals paid off

AI’s success in medicine hinges as much on human effort and understanding as it does on the statistical accuracy of the algorithm itself.

The project began with a vexing problem. Imaging tests that turned up unexpected issues — such as suspicious lung nodules — were being overlooked by busy caregivers, and patients who needed prompt follow-up weren’t getting it.

After months of discussion, the leaders of Northwestern Medicine coalesced around a heady solution: Artificial intelligence could be used to identify these cases and quickly ping providers.

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