AI agents can improve patient relationships, efficiency in clinic
NEW YORK — When implemented correctly, AI voice agents can not only help cataract surgeons use time more efficiently in the clinic but improve the patient-physician relationship, according to a speaker at OSN New York and Retina.
During a presentation, P. Dee G. Stephenson, MD, FACS, said that the cataract surgery patient population is rising steadily while care resources remain limited. Using AI, she said, is an essential tool for closing this gap amid cuts in coverage while tailoring care to each patient’s needs.
“We only have 60 minutes in an hour,” Stephenson told Healio. “We can’t add any